Refund Policy

Draft — pending legal review. This page is a template and has not yet been reviewed by a lawyer.

The listing fee is a platform service fee for publishing and promoting a listing. It is not a commission on the ticket price. The ticket transaction itself is between the buyer and the seller, and PassBazaar cannot refund ticket prices.

Situation	Listing fee
Payment failed but money was debited	Automatically reversed by the gateway or refunded by us after reconciliation
Duplicate payment	The duplicate amount is refunded
Listing rejected in moderation	Eligible for a refund
Listing removed for breaking our rules	Not refundable
Seller pauses, deletes or sells the listing	Not refundable once the listing went live
Event cancelled before the listing went live	Eligible for a refund
Event cancelled or postponed after the listing went live	Reviewed case by case
Platform error prevented publishing	Eligible for a refund

Refunds are sent to the original payment method, usually within 5–7 business days after approval. To request one, contact support@passbazaar.example with your payment reference.