Refund Policy
Version 1 · Updated 28 Sept 2026
Draft — pending legal review. This page is a template and has not yet been reviewed by a lawyer.
The listing fee is a platform service fee for publishing and promoting a listing. It is not a commission on the ticket price. The ticket transaction itself is between the buyer and the seller, and PassBazaar cannot refund ticket prices.
| Situation | Listing fee |
|---|---|
| Payment failed but money was debited | Automatically reversed by the gateway or refunded by us after reconciliation |
| Duplicate payment | The duplicate amount is refunded |
| Listing rejected in moderation | Eligible for a refund |
| Listing removed for breaking our rules | Not refundable |
| Seller pauses, deletes or sells the listing | Not refundable once the listing went live |
| Event cancelled before the listing went live | Eligible for a refund |
| Event cancelled or postponed after the listing went live | Reviewed case by case |
| Platform error prevented publishing | Eligible for a refund |
Refunds are sent to the original payment method, usually within 5–7 business days after approval. To request one, contact support@passbazaar.example with your payment reference.